Importance of Successful Implementation & Adoption

In the realm of affordable housing, where resources are often limited and demand is high, the role of technology in streamlining processes and improving efficiency cannot be overstated. State housing finance agencies (HFAs) play a critical role in addressing the housing needs of low- and moderate-income individuals and families. For software companies providing solutions to these agencies, as well as for the agencies themselves, it is imperative to understand the importance of successful implementation and adoption of technology in this sector.

Importance of Successful Implementation

Successful implementation of software solutions in the affordable housing industry is crucial for several reasons:

  1. Efficiency and Streamlined Processes: Implementing software can automate manual tasks, streamline workflows, and reduce the administrative burden on housing agencies. This efficiency allows agencies to serve their constituents more effectively as well as allocate resources where they are needed most.
  2. Data Management and Reporting: Software solutions enable HFAs to collect, manage, and analyze data more effectively. This data-driven approach helps agencies make informed decisions, track performance metrics, and demonstrate accountability to stakeholders.
  3. Compliance and Regulatory Requirements: The affordable housing industry is subject to numerous regulatory requirements and reporting obligations. A well-implemented software solution can help HFAs stay compliant with regulations, mitigate risks, and avoid costly penalties.

Key Considerations for Successful Implementation

When implementing software solutions for state HFAs, several key considerations can help ensure success:

  1. Customization and Flexibility: Every housing agency operates differently, with unique processes and requirements. Therefore, it is essential for software solutions to be customizable and adaptable to accommodate the specific needs of each agency.
  2. Training and Support: Adequate training and ongoing support are essential for successful adoption of software solutions. Housing agency staff members need to be trained on how to use the software effectively and provided with ongoing support to address any issues or questions that may arise. It is normal and expected that subsequent training or configuration needs will arise over time as staff and business processes evolve.
  3. Integration with Existing Systems: Many housing agencies already have existing systems and databases in place. It is important for new software solutions to integrate seamlessly with these systems to minimize disruption and ensure data consistency.

Importance of Adoption

Successful implementation is only part of the battle; achieving widespread adoption of software solutions is also incredibly important. Without user buy-in and engagement, even the most advanced technology will not deliver its full potential benefits.

Here are a few key ways to help encourage more widespread adoption:

  1. User-Friendly Interface: Software solutions should have an intuitive, user-friendly interface that makes it easy for housing agency staff members to navigate and use the system effectively.
  2. Stakeholder Engagement: Involving key stakeholders, including agency staff, management, and external partners, in the implementation process can help foster buy-in and ownership of the new technology.
  3. Clear Communication and Training: Clear communication about the purpose and benefits of the software solution, along with comprehensive training programs, can help ensure that users understand how the technology will improve their workflows and productivity.

In conclusion, successful implementation and adoption of software solutions are essential for state HFAs to effectively address the complex challenges of the affordable housing industry. By considering key factors such as customization, training, integration, and user engagement, software companies can help housing agencies leverage technology to improve efficiency, compliance, and outcomes for low- and moderate-income individuals and families.

If you are interested in learning more about ProLink Solutions’ approach to implementation and adoption, you can attend our webinar on Wednesday, March 6th at 3 p.m. ET titled “Implementation & Adoption Retrospective.” Click here to register for the webinar.

New Compliance Services for State HFAs

Let’s face it: Compliance can be a difficult and arduous process. State Housing Finance Agencies (HFAs) play a crucial role in facilitating affordable housing solutions for communities. However, the tenant event process has presented several challenges for HFAs, requiring them to navigate complexities in Procorem and XML expertise, increased collaboration with owner/agents, and addressing concerns related to valid XML data generation. In this blog post, we’ll explore these difficulties and introduce a new solution to the challenges HFAs face when handling compliance.

Common Challenges

Procorem and XML Expertise Requirements

HFAs are currently expected to possess expertise not only in the Procorem platform but also in understanding XML. This dual requirement makes the tenant event process complex and time-consuming, hindering the efficiency of HFAs in their essential duties.

Increased Engagement with Owner/Agents

The evolving nature of tenant events necessitates HFAs to work more closely with owner/agents. This increased requirement for direct engagement can lead to communication challenges, potential misunderstandings, and delays in the overall process.

Training and Support Obligations

HFAs are burdened with the responsibility of providing training and ongoing support for the tenant event process. This can strain resources and divert attention from other critical tasks that HFAs need to manage.

Responding to Concerns Regarding XML Data

HFAs must address all concerns related to generating valid XML data. This involves troubleshooting, resolving errors, and ensuring that the data aligns with Procorem standards, adding an additional layer of complexity to their responsibilities.

All of these can additionally result in an increased workload for HFAs as well as additional skill requirements from staff.

The Solution

Marketing & Communication Templates

We provide pre-designed marketing and communication templates, simplifying your ability to effectively communicate the tenant event process to partner and allowing them to be well-informed and engaged throughout the tenant event process.

Tenant Event Portal Training for your Partners

ProLink is offering Procorem Compliance Workshop Trainings. Our goal is to enable your partners to be more efficient in independently managing tenant events, reducing the learning curve and improving overall efficiency.

Program Compliance Support for HFAs and their Partners

ProLink acknowledges the compliance challenges faced by HFAs and their partners. To address this, we are introducing Program Compliance Support. ProLink consulting staff are the first line of support in helping owner/agents upload their data into Procorem as required to meet their compliance needs. We will reconcile, populate and monitor external changes made to your data to ensure accuracy and program setup.

Correct Tenant Data for the Owner/Agent and Reconcile with ProLinkHFA

ProLink will work directly with owner/agents to correct tenant data in their source system and generate valid XML data for upload to the Procorem Tenant Event Portal. This proactive approach helps in avoiding errors and ensures that the data submitted is accurate and compliant.

Customized Exception Resolution and Escalation Procedure

ProLink will assist your team in creating procedures for exception resolution and escalation. This customized approach ensures that problems are resolved with minimal disruption to the overall tenant event process.

 

Conclusion

By recognizing and addressing the difficulties faced by HFAs in the tenant event process, ProLink aims to enhance the overall efficiency, compliance, and communication within the housing finance ecosystem. These solutions empower HFAs, allowing them to focus on their core responsibilities while ensuring a smooth and error-free tenant event process. By providing the necessary tools, training, and support, ProLink aims to empower HFAs in their mission to create affordable housing solutions for communities nationwide.

If you are interested in this new service offering, please reach out to marketing@prolinksolutions.com for more information or to schedule a call.

Implementing NSPIRE Inspection Standards in ProLinkHFA

In the ever-evolving landscape of property inspections, staying ahead of the curve is essential for ensuring the highest standards of safety, quality, and compliance. ProLink is proud to be one of the first software company within the HFA space to implement the new NSPIRE (National Standards for the Physical Inspection of Real Estate) standards in our software.

The NSPIRE standards represent a paradigm shift from the familiar UPCS (Uniform Physical Condition Standards) to a more comprehensive and dynamic approach. UPCS has served us well, but as the industry advances, so must our tools.

What is NSPIRE?

NSPIRE is a new protocol implemented on July 1st, 2023. It is designed to streamline the inspection process and create better standards for safety. It also serves as a replacement for UPCS, which was used to evaluate HUD (Housing and Urban Development) housing across multiple programs.

The NSPIRE standards are meant to align and consolidate the two sets of physical inspection regulations used to evaluate HUD housing across multiple programs: the Housing Quality Standards (HQS) and UPCS. The final rule establishes a new approach to defining and assessing housing quality.

By implementing NSPIRE standards in ProLinkHFA, we are helping to ensure our software is up-to-date, and that our clients are able to stay compliant with the new standards.

Key Features of NSPIRE

NSPIRE introduces several enhancements that redefine how we approach property inspections. Here are some key features that set NSPIRE apart:

  1. Holistic Evaluation: NSPIRE takes a holistic approach to property inspections, considering not only the physical condition but also the overall quality of living for residents. This broader perspective allows for a more accurate and insightful assessment.
  2. Modernized Technology Integration: With technology playing an increasingly pivotal role in inspections, NSPIRE embraces modern tools and methodologies. Our software seamlessly integrates with these technological advancements, ensuring a smoother and more efficient inspection process.
  3. Data-driven Decision Making: NSPIRE encourages data-driven decision-making by emphasizing the collection and analysis of relevant information. This shift from subjective evaluations to objective data ensures greater accuracy and transparency in the inspection process.
  4. Adaptability to Changing Regulations: In an environment where regulations are constantly evolving, NSPIRE provides a framework that is adaptable to future changes. This flexibility ensures that our software remains relevant and compliant with emerging standards.

The Benefits of Adopting NSPIRE in Our Software

By integrating NSPIRE standards into ProLinkHFA, we are offering our users a range of benefits that go beyond compliance:

  1. Enhanced Accuracy: NSPIRE’s comprehensive evaluation criteria contribute to more accurate assessments, reducing the margin of error in property inspections.
  2. Improved Efficiency: The modernized technology integration streamlines the inspection process, making it more efficient and less time-consuming.
  3. Greater Transparency: The shift towards data-driven decision-making enhances transparency, providing stakeholders with a clearer understanding of inspection outcomes.
  4. Future-Proof Solutions: Our commitment to NSPIRE reflects our dedication to providing future-proof solutions. As the industry continues to evolve, our software will evolve with it, ensuring that our users remain at the forefront of innovation.

The adoption of NSPIRE standards marks a significant milestone in our commitment to providing cutting-edge solutions that not only meet current standards but also anticipate and adapt to the future needs of the industry. Together, let’s continue to set new benchmarks in property inspections and contribute to a safer, more sustainable future.

Managing Outsourced Services with In-House Technology

In today’s dynamic business environment, companies face the constant challenge of staying agile and competitive. One strategy that has gained prominence is outsourcing services. When does it make sense to outsource, and what factors should businesses consider when making this crucial decision? Furthermore, how can organizations effectively manage outsourced services alongside their in-house technology? Let’s explore these questions to provide a comprehensive guide for businesses contemplating outsourcing.

When Does it Make Sense to Outsource?

Outsourcing becomes a strategic move under various circumstances. Here are key scenarios where it often makes sense:

  1. Resource and Skill Gaps:
    • When faced with tasks requiring specialized skills not readily available in-house, outsourcing becomes a viable solution. External experts can bridge the resource gap and bring a new perspective to complex projects.
    • Similarly, staff augmentation is beneficial when you need to enhance your team’s capabilities for a specific project without committing to permanent hires.
  2. Cost Efficiency:
    • Outsourcing often makes sense when cost efficiency is a priority. External providers can offer economies of scale, reducing operational costs compared to maintaining a large in-house team.
    • Staff augmentation allows companies to scale their workforce up or down based on project demands, providing cost flexibility.
  3. Focus on Core Competencies:
    • By outsourcing non-core functions, businesses can focus on their core competencies, improving overall efficiency and competitiveness.
    • Augmenting staff for specific tasks ensures that your core team can concentrate on what they do best, while external experts handle specialized work.
  4. Project Complexity and Time Sensitivity:
    • Complex projects with tight deadlines benefit from outsourcing, as external teams can contribute additional resources and expertise.
    • When timelines are critical, augmenting staff allows for quick access to skilled professionals, accelerating project completion.

How to Manage Outsourced Services with In-House Technology

Effective management is crucial for the success of outsourced services working in tandem with in-house technology:

  1. Clear Communication Channels: Establish transparent communication channels between in-house teams and external vendors. ProLink’s secure collaboration platform, Procorem, offers a number of tools to keep teams informed and regularly updated.
  2. Collaborative Tools: Explore possibilities with your technology provider to streamline data collection and information sharing from outsourced service providers. The ProLinkHFA software suite, which includes Procorem, offers data collection tools to automate the collection and sharing of data.
  3. Defined Key Performance Indicators (KPIs): Establish clear KPIs to measure the performance of both in-house and outsourced teams. This ensures accountability and enables continuous improvement. ProLinkHFA offers numerous reporting tools to keep internal and external contributors aligned and accountable using real-time data.
  4. Data Security Protocols: Implement robust data security protocols to safeguard sensitive information, especially when working with external partners. For example, Procorem uses the HTTPS protocol secured with the latest TLS encryption methods. We also encourage our customers to take advantage of our SSO (single sign-on) capabilities.
  5. Cultural Sensitivity: Recognize and address potential cultural differences to foster a collaborative and inclusive working environment.

The Impact of a Unified System

A unified system ensures seamless collaboration, consistent communication, and streamlined processes. It enhances transparency, efficiency, and the ability to adapt quickly to changing circumstances. A well-integrated system that combines in-house technology with outsourced services and staff augmentation can amplify productivity and innovation, providing a competitive edge in the ever-evolving business landscape.

In conclusion, the decision to outsource and leverage staff augmentation should be rooted in a thoughtful evaluation of your business needs and goals. By carefully considering the outlined factors and implementing effective management practices, businesses can not only navigate the complexities of outsourcing but also unlock the full potential of a unified system that brings diverse talents together for collective success.

Preparing for Tenant Compliance

In the world of affordable housing, ensuring tenant compliance is not just a goal; it’s a necessity. As a software supplier in the affordable housing industry, we understand that tenant compliance is a top priority for our customers. In this article, we’ll delve into the significance of tenant compliance, the challenges affordable housing providers face, and how our software solutions can help you prepare for this critical aspect of property management.

The Importance of Tenant Compliance

Tenant compliance is the cornerstone of successful affordable housing management. Here’s why it’s so important:

  1. Regulatory Compliance: Affordable housing properties are subject to a complex web of federal, state, and local regulations. Compliance is often a legal requirement and not just a best practice.
  2. Asset Preservation: Ensuring tenants abide by lease agreements and community rules helps protect your property’s condition and value, enabling you to safeguard your investment.
  3. Resource Allocation: Compliance ensures that the limited affordable housing resources are allocated fairly and are able to reach those who genuinely need assistance.
  4. Sustainability: The long-term success of affordable housing programs depends on tenants adhering to compliance standards.

Challenges in Achieving Tenant Compliance

Achieving tenant compliance can be challenging for affordable housing providers due to various factors:

  1. Complex Regulations: Affordable housing regulations are intricate and can vary by state. Staying updated and compliant is a continuous effort.
  2. Tenant Turnover: Frequent tenant turnover can make it challenging to maintain consistent compliance across properties.
  3. Communication Barriers: Some tenants may face language or accessibility barriers, making it difficult for them to understand and comply with regulations.
  4. Documentation and Reporting: Keeping accurate records and reports can be time-consuming and can also be prone to errors, especially if it’s done in a manner that is manual.

How Our Software Solutions Can Help

We understand the unique challenges our customers face in achieving tenant compliance, and that’s why our software solutions are designed to assist you in preparing for and managing tenant compliance efficiently.

  1. Compliance Tracking: ProLinkHFA is a suite of tools built specifically for the affordable housing industry, allowing you to address the various parts of affordable housing, from tax credit allocation and tracking tenant compliance to asset management. It’s also designed to handle multiple compliance standards, helping you stay organized and audit-ready.
  2. Training and Support: We provide comprehensive training and ongoing support to ensure you’re making the most of our software. Stay updated on regulatory changes and industry best practices with our assistance.
  3. Data Security: We prioritize data security and compliance within our software, ensuring the protection of sensitive tenant information and adherence to privacy regulations.
  4. Regular Updates: We stay informed about changes in affordable housing regulations and are always making efforts to update our software accordingly.

Conclusion

Preparing for tenant compliance is a vital aspect of affordable housing management, and our software solutions are here to support you every step of the way. We will always aim to empower you to manage compliance efficiently, contribute to the success of your affordable housing initiatives, and ensure the long-term sustainability of your properties.

 

Importance of Pro Forma in Compliance Monitoring

Using pro forma data for compliance monitoring of Low-Income Housing Tax Credit (LIHTC) projects is not only beneficial but also essential for government agencies involved in administering the LIHTC program. Here’s are several reasons why government agencies should use pro forma data for compliance monitoring of LIHTC projects:

  1. Regulatory Requirements: LIHTC projects are subject to a complex set of regulations and requirements imposed by the Internal Revenue Service (IRS) and state housing agencies. Pro forma data can serve as a benchmark for compliance with these regulations. Monitoring actual project performance against the pro forma ensures adherence to these requirements.
  2. Income and Rent Restrictions: Pro forma data typically includes projections of tenant income levels and rent restrictions, which are critical aspects of LIHTC compliance. Monitoring actual tenant income and rent levels against these projections helps ensure that the project continues to meet the income limits and affordability standards required by the LIHTC program.
  3. Tenant Eligibility: LIHTC projects are required to certify tenant eligibility based on income. Pro forma data can include estimates of tenant eligibility criteria and the number of eligible tenants. Agencies can use this information to verify that tenants occupying the units meet the eligibility criteria.
  4. Operating Costs: Pro forma data includes estimates of operating costs for LIHTC projects. Monitoring actual operating costs against these projections is crucial for ensuring that the project remains financially viable and that operational expenses are within allowable limits.
  5. Compliance Reporting: Pro forma data provides a structured basis for compliance reporting. Government agencies can use this data to track and report on whether LIHTC projects are meeting their compliance obligations, which is essential for transparency and accountability.
  6. Timely Intervention: Regularly comparing actual performance to pro forma projections allows government agencies to detect compliance issues early. This enables timely intervention and corrective actions to address any deviations from regulatory requirements.
  7. Data-Driven Decision-Making: Pro forma data facilitates data-driven decision-making in compliance monitoring. Agencies can use this data to determine whether projects continue to meet LIHTC requirements, whether adjustments are needed, or whether penalties or incentives should be applied based on compliance performance.
  8. Risk Mitigation: Monitoring pro forma data for compliance helps agencies identify and mitigate financial and operational risks that could jeopardize the project’s eligibility for LIHTC benefits or its long-term financial sustainability.
  9. Alignment with Policy Goals: Pro forma data allows government agencies to ensure that LIHTC projects align with their policy objectives related to affordable housing, community development, and social welfare.
  10. Resource Allocation: Government agencies have limited resources for administering LIHTC programs. Pro forma data assists agencies in making informed decisions about the allocation of resources to projects that demonstrate compliance and effectiveness.

Using pro forma data for compliance monitoring of LIHTC projects is essential for ensuring that these projects fulfill their obligations under the LIHTC program. It promotes transparency, accountability, and the efficient use of government resources while helping to maintain the affordability and impact of LIHTC-assisted housing. ProLinkHFA allows our agency clients to import pro forma data from an application with the click of a button, automatically saving each year’s pro forma to be benchmarked against budget and actual results, improving asset management and compliance monitoring for all affordable housing properties.

ProLinkHFA Average Income Regulatory Updates

As the industry continues to grapple with the Average Income Test (AIT), ProLink is making changes to the Tenant Portal in order to better support average income properties. These updates reflect our commitment to inclusivity and responsiveness to the unique needs of different property types. This quarter, the ProLinkHFA release includes updates to support average income set-asides.

 

What is the Average Income Test?

October of 2022 marked the release of the newest temporary guidelines regarding the Average Income Test. These regulations bring clarity to the criteria for designating a unit as low-income according to Internal Revenue Code (IRC) Section 42. In general, for a unit to be considered low-income under Section 42, it must be suitable for occupancy and occupied by a household who is income- and rent-restricted at the applicable area median income (AMI) for the unit. These regulations broadened the scope of what a low-income unit is under the AIT to now include that the unit as part of a qualified group of units.

 

What is the minimum set-aside?

The minimum set-aside establishes the essential baseline for both the required number of tax credit units and the corresponding income limits that pertain to the property. Up until 2018, there existed three alternatives: 20-50, 25-60, and 40-60. Commencing from 2018 onwards, two supplementary “average test” options were introduced, thereby expanding the total potential minimum set-aside configurations to five.

 

How is Average Income Supported in ProLinkHFA?

The new ProLinkHFA update includes the following new average income data views:

  • AIT Unit Designations—Includes fields specific to the AIT Unit Designation record, as well as fields related to the property, building, and unit.
  • AIT Qualified Group of Units—Includes fields specific to the AIT Qualified Group of Units record, as well as fields related to the property and building.
  • AIT Applicable Fraction Group—Includes fields specific to the AIT Applicable Fraction Group record, as well as fields related to the property and building.

ProLink is also updating the XML importer to accept NAHMA XML version 7, which includes new attributes for average income properties. The imported records will include both tenant event records and AIT Unit Designation, Qualified Group of Units, and Applicable Fraction Group records.

We highly recommend using Version 7 for average income properties to ensure efficient compliance evaluation. Otherwise, beginning in 2024, owner/agents will need to enter the designations manually.

 

Kelly Encinias, HFA Senior Product Manager at ProLink, will also be speaking on a panel at Housing Colorado titled “Average Income Test Policies and Reporting” on Wednesday, October 11 at 10:45 a.m. MST. Click here to learn more about the event and register.

Highlighting the ProLinkHFA User Group

In recent years, ProLink has seen significant growth in activity from our ProLinkHFA User Group, with a large part of new product functionality being driven by the software end-users.

The User Group started in 2014 as an opportunity for ProLink to collaborate with our clients and have them weigh into the ProLink product roadmap, influencing ProLink’s ability to address the evolving needs of the affordable housing industry.

To this day, the User Group has a significant impact on ProLinkHFA’s functionality. In 2023 alone, the group has elected approximately 30% of the year’s planned feature enhancements (YTD).

What is the ProLinkHFA User Group?

The ProLinkHFA User Group is a group comprised of all of ProLink’s ProLinkHFA clients. Once an agency is live with ProLinkHFA, they are grandfathered into the User Group.

There are different levels of participation that occur in the User Group, however all members participate and vote equally on new product features.

Recently, ProLink launched a custom data view enhancement. This new, game-changing functionality would not have been possible were it not for the nomination by the User Group.

 

How did the new Custom Data Views enhancement come about within the User Group?

This functionality was proposed by two members of the User Group, Wisconsin Housing & Economic Development Authority (WHEDA) and Florida Housing.

Danny Escuder, IT Manager for WHEDA, originally submitted the feature to the group and developed the business case with his team, submitted it for review and eventual voting by the User Group.

Florida Housing has multiple potential use cases for this functionality to supplement their own reporting needs. Susan Parks, Data Manager for Florida Housing, wanted to ensure that Data Views in ProLinkHFA present the best information to its users so they can be as efficient as possible in creating their own reports. She found a need to be able to combine different screens of data, a function which was not yet possible. Her main use case was that they were manually combining the data from multiple sources for Florida Housing’s annual reports.

What ProLink created to respond to the needs of WHEDA and Florida Housing is a custom SQL query that offers the ability to essentially “combine” different Data Views into a single screen, available within ProLinkHFA in real time.

Recently, Danny and Susan spoke about this topic at length during the June 2023 ProLinkHFA webinar session titled Game-Changing Enhancement to ProLink Data Views. (You can view the webinar recording here)

 

We are grateful for the participation of our User Group and always urge participation. Feedback and insights from the group helps ProLink provide better customer service, make better decisions and improve our products for everyone.

 

Maximizing Compliance and Asset Management with Good Data

Last week at NCSHA’s Housing Credit Connect 2023Ryan Kim, VP of Professional Services at ProLink Solutions, was featured as a guest panelist during the session titled Maximizing Compliance and Asset Management with Good Data. Ryan covered best practices for identifying good data sources, ensuring protocols, and expediating verification of tenant data to create monitoring efficiencies, as well as enhancement of program compliance.

Step 1: Data Collection

In today’s data-driven world, it’s crucial to identify good data sources, implement robust security protocols, and expedite the verification of tenant data. Often, very sensitive types of information are collected from tenant data:

Household information:

  • Age
  • Gender
  • Race/ethnicity
  • Student status
  • SSN

Financial information:

  • Household income
  • Assets

Ensuring the security and safety of personal tenant data starts at the owner/agent level. At this level, there needs to be good internal control in place in order to safeguard this data, and any property management software needs to be safe and secure.

Step 2: Data Transfer

Data is often transmitted from owner/agents to state housing finance agencies (HFAs). When data transfers are taking place between two different organizations, there are a few things to consider:

  1. Data Transfer Format (File Format): How is data getting submitted? Is it being submitted physically or digitally? What kind of digital format is being used? Excel, CSV, online portal, fillable PDF, or something else?
  2. Data Transfer Method: Is there a template? Do you upload to the cloud? Is it emailed to you as an attachment?

As you evaluate Data Transfer Format and Method you have in place at your agency, think about the following:

  • Is the Format and Method designed to safeguard data?
  • Does the Format and Method have data validations built in? By having data validation process built into your data collection process, you will save a lot of time.

Step 3: Data Processing and Outputs

Once you have received tenant data from owner/agents and it has been validated and cleaned, then the data should be stored within your system, within some form of internal database used by your agency.

This data needs to be:

  • Encrypted
  • Backed up nightly
  • Tested against any vulnerabilities or cyberattacks

All these things can be done more effectively once your database is moved to cloud with security, back-up, testing, disaster recovery, all built-in, provided by the cloud host; whether it’s Amazon Web Services or Microsoft.

Another alternative is looking for SAAS solution, Software-As-A-Service. ProLinkHFA is one such solution that stores your data in the cloud safely and securely, allowing you to access your data through our web application.

What’s Next?

Now that you have all of your tenant data in your database, how do you effectively perform compliance monitoring of hundreds of properties containing thousands of households?

The best way to an effective compliance monitoring is to have a system where you can upload and store HUD Income and Rent Limit data annually, store your compliance requirements at each property, and run all individual household data against these parameters. The system should then be able to flag potential compliance violations for you.

The system should indicate what kind of violations occur – such as over income, missing recertification, minimum set-aside, and applicable fraction. All these violations being detected directly by the system helps you create and populate the Form 8823 so you can submit it to IRS accurately and in a timely manner.

Efficiently monitoring your tenant data requires a strategic approach that encompasses data source identification, security protocols, and numerous verification processes. But, by adopting the aforementioned strategies, your organization is better equipped to enhance monitoring efficiencies, strengthen data security, and ensure program compliance.

Embracing these best practices will not only protective sensitive tenant information but it will also build trust and credibility within the industry. Remember, data is a valuable asset, and handling it responsibly is the key to success in the affordable housing landscape.

Giving to Those in Need: Annual PATH Luncheon for St. Francis Center

Last week, the St. Francis Center hosted its annual PATH luncheon fundraiser at the Temple Emanuel in Denver. The St. Francis Center is a Denver-based nonprofit whose aim is to provide a place of transformation to people in who face homelessness. The annual luncheon serves as a way to raise money for those in our society who are the most in need, and it is always wonderful to see so many people in support of the St. Francis Center’s mission.

Commencement

The program commenced with a speech from Tom Leuhr, the exiting Executive Director for St. Francis, who spoke on the challenges that many homeless people face in their day-to-day lives. Tom was also joined by several other guest speakers, including Andrew Spinks, the Chief Development Officer for St. Francis, Elisabeth Francis, the Director of Street Outreach, and Dr. Ed Farrell, MD, each of whom offered their own insights into the homeless problem and the extraordinary work of the St. Francis Center.

 

Dr. Ed Farrell describing the challenges that many on the street are facing

 

Each speaker helped illustrate how the center’s compassionate services had provided a lifeline for many individuals and families, fostering empowerment and offering a pathway to a brighter future.

The speakers offered powerful speeches that shed light on the extraordinary work of the St. Francis Center. Speakers shared stories of transformation, resilience, and hope, reminding everyone of the strength exhibited by those facing homelessness.

The luncheon was also an occasion to acknowledge the dedication and generosity of the many volunteers, donors, and supporters who have played a vital role in the success of the St. Francis Center.

Welcoming Nancy Burke to St. Francis

This event served as a passing of the torch from Tom Leuhr to Nancy Burke, the incoming Executive Director for St. Francis Center. Nancy brings with her more than 30 years of experience in the nonprofit sector to St. Francis Center.

 

Nancy Burke speaks as the incoming Executive Director for St. Francis Center

 

By coming together, attendees were able to not only celebrate the center’s achievements, but also reasserted their mission to creating a city where every person in need has access to safe and stable housing. The event provided a powerful reminder that collective action can bring about transformative change. As a Marble Sponsor for this event, ProLink Solutions was more than happy to be a part.

 

ProLink team members with incoming Executive Director, Nancy Burke

 

About the St. Francis Center

St. Francis Center provides comprehensive services to people experiencing homelessness. The organization operates a variety of programs and services, including:

  • Day Center Services
  • Permanent supportive housing
  • Employment services and placement
  • Mental health and substance abuse treatment
  • Street outreach and safe outdoor spaces management

 

Please consider donating to the St. Francis Center if you are able to. You can learn more about how to donate to the center here.